Shipping policy
Where we ship
We ship to the United Kingdom, the United States, Canada, Australia, New Zealand, and a defined list of other countries worldwide.
We don't currently ship to the European Union or the wider European Economic Area (Norway, Iceland, Liechtenstein). We also don't ship to a number of countries currently subject to UK trade sanctions or restrictions; this list is reviewed periodically and isn't fixed.
If your country isn't available at checkout, we're not currently able to ship there — get in touch if you'd like to know why, or if you think this should change.
Processing time
Pre-orders. Pre-order items are produced in batches. The expected dispatch window is shown on the product page and in your order confirmation. If that date changes, we'll email everyone with an open pre-order before the change appears anywhere else. See our Refund Policy for your right to cancel if a new date doesn't work for you.
In-stock items. Once available, in-stock items are dispatched within 1–5 business days of your order being placed.
Orders that mix a pre-order and an in-stock item. We ship your order as a single parcel once every item in it is ready, rather than sending it in parts. If you'd rather receive your in-stock item immediately and have the pre-order follow separately, contact us before your order is dispatched and we can split it, with a second shipping charge for the additional parcel.
Delivery times
We use one or more UK-based tracked delivery services, chosen according to order volume and package size. Estimated delivery once dispatched:
| Zone | Estimated delivery after dispatch |
|---|---|
| UK | 2–7 business days |
| USA, Canada, Australia, New Zealand | 5–7 business days |
| Rest of world | 5–10 business days |
These are estimates, not guarantees. We're not responsible for delays caused by the carrier, customs processing, or anything outside our reasonable control, though we'll help however we can if something's taking unusually long.
Shipping costs
Shipping is calculated automatically at checkout based on your order's weight and destination, and shown before you complete your purchase.
Tracking
All orders are shipped with tracking. You'll receive a tracking link by email once your order is dispatched.
Customs and import duties
For most orders outside the UK, you're responsible for any import duties, taxes, or customs charges applied on arrival. These are set by your country's customs authority, and aren't something we can predict or waive.
Orders to the USA work differently: US duty, where it applies, is collected and paid by us when we post your parcel, and is built into your shipping cost at checkout rather than charged to you separately on arrival. See our Refund Policy for how this interacts with returns.
Risk and loss in transit
Your order remains our responsibility until it reaches you, as set out in our Terms of Service. If a tracked parcel shows as delivered but you haven't received it, or it's lost in transit, contact us at info@martyrdom.co.uk and we'll sort it out.
This is separate from returns you send back to us. As covered in our Refund Policy, we recommend tracked postage and the parcel remains your responsibility until it reaches us.
Incorrect or incomplete addresses
Please double-check your shipping address before ordering. We dispatch to the address given at checkout and can't be held responsible for delivery to an address you entered incorrectly. If a parcel is returned to us as undeliverable through no fault of ours, we'll contact you to arrange redelivery, which may carry an additional shipping charge.
Questions
If you have any questions about shipping, contact us at info@martyrdom.co.uk.